Privacy Policy

Last updated: March 22, 2026

1. Introduction

One Click Feedback ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and payment information (processed securely through Stripe).

Survey Data

We store survey responses submitted by your end-users through the Service. This may include vote selections, text feedback, and metadata such as timestamps and email identifiers you choose to pass via merge tags.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, and browser/device information.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send billing-related communications
  • Send product updates and support-related notices
  • Monitor and analyze usage patterns to improve user experience
  • Detect and prevent fraud or abuse

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers — third-party vendors who assist in operating the Service (e.g., Stripe for payments, Supabase for data storage)
  • Legal Requirements — when required by law or to protect our rights

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure.

7. Cookies

We use essential cookies to maintain your authenticated session. We do not use tracking or advertising cookies.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service.

11. Contact

If you have questions about this Privacy Policy, please contact us at feedback@oneclickfeedback.com.